Compliance & Privacy

Our Compliance Program

• Guided by our Code of Conduct and regularly updated to meet Federal and State laws.

• Oversight is provided by our Compliance Officer, a dedicated Compliance and Quality Management team, SAIL’s leadership and Board of Directors.

• We welcome all staff, consumers, and partners to report concerns—without fear of retaliation.

Report a Concern

You may make a confidential report to:

• Compliance/Quality Management Dept.

  compliance@sail-inc.org

• Anonymous Compliance Hotline:
  ☎️ 1-877-222-1341
  🌐 Submit an Incident Report Online

Compliance Documents

• Compliance Manual (PDF)

• False Claims & Whistleblower Policy (PDF)

Quality Assurance

Protecting Your Privacy

• SAIL is bound by Health Insurance Portability and Accountability Act, as amended (HIPAA) and New York State laws to ensure your health information is protected. Your Protected Health Information (PHI) may includes test results, medical histories, assessments, etc.

• Every individual we serve receives a Notice of Privacy Practices, and all staff complete annual privacy training.

• SAIL safeguards your electronic PHI data using encryption, secure servers, backups, and password protection.

HIPAA Documents

• Notice of Privacy Practices (PDF)

For additional HIPAA information, visit the
U.S. Office for Civil Rights

Helpful Reminders

• Identifiable Information may include details like date of birth and Social Security number.

• In emergencies, information may be shared among providers to ensure proper care.